Shipping policy
Shipping Policy
Last updated: November 3, 2026
Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains our order processing times, shipping options, delivery estimates, and tracking procedures.
1. Order Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding U.S. public holidays) after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. Processing times may be extended during peak seasons, promotional events, or periods of high order volume.
Once your order ships, you will receive a shipping confirmation email with tracking information.
2. Shipping Rates and Delivery Times
FREE U.S. Standard Shipping on All Orders — No Minimum Purchase Required!
We offer free standard shipping on all orders delivered within the United States, regardless of order value or quantity.
This offer applies to both new and returning customers.
Express shipping may be available for an additional charge. International shipping fees, where applicable, are calculated at checkout based on the destination and selected shipping method.
Estimated delivery times after dispatch:
U.S. Standard Shipping (FREE): 1–20 business days
U.S. Express Shipping: 1–3 business days
International Standard Shipping: 7–21 business days
International Express Shipping: 3–7 business days
Delivery estimates exclude order processing time and are not guaranteed. Actual delivery times may vary due to carrier delays, customs clearance, weather conditions, holidays, or other unforeseen circumstances.
3. Shipping Carriers
We work with third-party fulfillment partners and reputable carriers, including USPS, UPS, FedEx, DHL, and local postal services.
The shipping carrier is selected based on the delivery destination, available services, and shipping method.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where available.
Tracking information may take 24–48 hours to update after shipment.
You can track your order directly through the carrier's website.
5. International Shipping, Customs, and Duties
International orders may be subject to customs duties, import taxes, and additional fees imposed by the destination country.
Customers are responsible for applicable import charges and ensuring that ordered products comply with local regulations.
Some countries restrict the importation of certain dietary supplements or ingredients. Please verify local import requirements before purchasing.
Customs inspections may cause delivery delays.
If an order is refused or returned due to unpaid customs charges or import restrictions, any applicable refunds and shipping deductions will be handled in accordance with our Refund & Return Policy and applicable law.
6. Shipping Restrictions
Shipping availability may vary by country, region, or address type due to carrier limitations or local regulations.
Certain locations, including P.O. boxes and APO/FPO addresses, may have limited delivery options.
Any applicable restrictions will be communicated during checkout.
7. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information.
If you notice an error in your address, please contact us as soon as possible.
We will attempt to update your shipping information before dispatch when possible.
If an order is returned because of an incorrect address provided by the customer, additional reshipping charges may apply.
8. Lost or Missing Packages
If your tracking information shows "Delivered" but you have not received your order, please:
Check your mailbox, delivery area, and nearby locations.
Ask household members or neighbors.
Contact the carrier using your tracking number.
Allow up to 48 hours for delayed delivery updates.
If your package is still missing, please contact our customer support team with your order number.
We will assist in investigating the delivery issue and determine appropriate next steps, including replacement or refund where applicable.
9. Damaged Packages
Please inspect your package upon delivery.
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible and within 90 days of delivery to request assistance under our Refund & Return Policy.
Please include your order number, a description of the issue, and clear photos of the product and packaging where available.
Eligible claims will be reviewed for an appropriate replacement or refund.
10. Storage and Handling
Our products are packaged and shipped through fulfillment partners using appropriate handling procedures.
Extreme temperatures or transportation conditions may occasionally affect certain products.
If you have concerns about your order's condition upon arrival, please contact our customer support te