Refund policy
# 90-Day Return & Refund Policy
**Last Updated: October 29, 2026**
At peakrevivalx, customer satisfaction is important to us. We are committed to providing quality products and a transparent shopping experience.
We offer a **90-Day Return & Refund Policy** to help you shop with confidence. If you are not satisfied with your purchase, you may request a return within 90 days of receiving your order, subject to the conditions outlined below.
## 1. 90-Day Return Guarantee
We accept eligible return requests made within **90 days of the confirmed delivery date**.
Our 90-day return policy applies to:
- Unopened and unused products in their original packaging.
- Opened or partially used products.
- Regular-priced products.
- Promotional products and discounted purchases.
- Multi-item bundles, including Buy X Get X Free offers.
To qualify for a return:
- Your return request must be submitted within 90 days of delivery.
- You must provide a valid order number or proof of purchase.
- Any remaining product, including its original packaging, must be returned.
- Returns must follow the instructions provided by our customer support team.
## 2. Promotional Bundles & Special Offers
Our 90-day return policy also applies to promotional bundles, including Buy 1 Get 1 Free, Buy 2 Get 2 Free, and other eligible multi-item offers.
For promotional bundle returns:
- All items included in the original bundle, including any free promotional units, must be returned along with any remaining product and packaging.
- Refunds are based on the actual amount paid for the order, not the combined individual retail value of the products.
- If you wish to return only part of a bundle, please contact our customer support team to confirm the available refund options before sending anything back.
Promotional offers do not reduce or eliminate your eligibility for our 90-day return policy.
## 3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible after delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos of the affected product and packaging, where available.
After reviewing your request, we will arrange an appropriate resolution, which may include a replacement or refund.
If the issue results from our error or a confirmed product defect, we will cover any required return shipping costs.
Your rights under applicable consumer protection laws remain unaffected.
## 4. How to Request a Return
To begin a return, please contact our customer service team:
**Email:** McglohonMrozek0897@outlook.com
**Subject:** Return Request – Order #[Your Order Number]
Please include:
- Your full name.
- Your order number.
- The email address used for your purchase.
- A brief reason for the return.
Our customer support team aims to respond within 1–2 business days.
Once your request has been reviewed, we will provide return instructions and the appropriate return shipping address.
**Please contact us before shipping your return.** This helps ensure that your package reaches the correct return facility and can be properly identified.
## 5. Return Shipping Costs
For returns due to personal preference, dissatisfaction, or a change of mind, customers are responsible for return shipping costs.
If the return is due to an incorrect, defective, or damaged product, we will cover reasonable return shipping costs where a return is required.
Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.
## 6. Refund Processing
Once your returned items have been received and inspected, we will notify you of the refund status.
For approved returns:
- Refunds will be issued to the original payment method used for the purchase.
- We aim to process refunds within **5–10 business days** after receiving and inspecting the returned items.
- Your bank or payment provider may require additional time to make the funds available.
For eligible promotional bundle returns, refunds will reflect the actual purchase amount paid, subject to any applicable shipping charges and the return conditions described in this policy.
We do not charge a restocking fee for eligible returns under this policy.
## 7. Exchanges
If you receive a defective, damaged, or incorrect product, please contact our customer service team to arrange a replacement or another appropriate resolution.
For other exchange requests, we recommend contacting us to discuss the available options.
All exchanges are subject to product availability.
## 8. Order Cancellations
You may request an order cancellation before your order has been shipped.
To request a cancellation, contact our customer service team as soon as possible with your order number.